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Threaded Memories

Item Customizations

Item Customizations

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Refund Policy

Once you submit an order we cannot cancel it as our outlining/digitization process happens immediately after an order is placed. If you are to need a refund and your order has not been produced yet, we can offer you a full refund.

For all packages that are lost/stolen after being shipped, you can contact your local post office and provide them with your tracking number. They will be able to let you know the next steps to file a claim. We are not at fault if something is to happen to a package after shipping as it is something that is out of our hands. We are not able to provide reimbursements for lost/ stolen packages.

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